Privacy Policy

Our Commitment to Privacy

DGEES Management is committed to protecting personal information in our custody or under our control. As a private-sector organization operating in Alberta, our privacy practices are intended to comply with applicable privacy legislation, including Alberta’s Personal Information Protection Act (“PIPA”).

This Privacy Policy explains the types of personal information we may collect, the purposes for which it may be used or disclosed, how we protect it and how individuals may contact us regarding their privacy rights or concerns.

Scope of This Privacy Policy

This policy applies to personal information handled by DGEES Management in connection with our business, including information relating to:

• Property owners and landlords
• Residential tenants
• Prospective tenants and rental applicants
• Commercial tenants and prospective tenants
• Real estate investors and prospective clients
• Guarantors, occupants and authorized representatives
• Contractors, vendors and service providers
• Individuals who contact our office
• Visitors who interact with our website or online forms

This policy does not necessarily apply to information that is not considered personal information under applicable law or to information that is otherwise excluded from the application of PIPA.

Personal Information We May Collect

The information we collect depends on the nature of your relationship with DGEES Management and the services being requested or provided.

Identification and Contact Information

• Name
• Mailing or residential address
• Email address
• Telephone number
• Other contact information
• Identification information where reasonably required

Rental Application Information

Where reasonably required to assess a rental application, information may include:

• Current and previous addresses
• Rental history
• Employment information
• Income information
• References
• Information used to verify identity
• Credit or other screening information where lawfully obtained and appropriate
• Other information reasonably necessary to assess an application

Tenancy Information

• Lease and tenancy records
• Payment and account information
• Maintenance requests
• Property inspection information
• Communications relating to the tenancy
• Move-in and move-out information
• Information relating to property damage, complaints or tenancy issues where applicable

Property Owner Information

• Contact information
• Property ownership and property information
• Management instructions
• Financial and payment information
• Banking information where required for payments
• Tax or accounting-related information where applicable
• Communications and service records

Website and Technical Information

When you use our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools or similar technologies. Depending on the technologies in use, this may include:

• IP address
• Browser and device information
• Pages viewed
• Date and time of visits
• Referring pages
• General website interaction information

How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit an online form
• Apply to rent a property
• Enter into a tenancy or management agreement
• Contact us by telephone, email or other means
• Request property management services
• Request maintenance or tenant support
• Participate in a property inspection
• Visit or interact with our website

Where permitted by law and reasonably necessary for the identified purpose, information may also be obtained from other sources, such as references, property owners, authorized representatives, screening providers, service providers or publicly available sources.

Why We Collect and Use Personal Information

Depending on the circumstances, DGEES Management may collect and use personal information for reasonable purposes including:

• Responding to inquiries
• Providing property management services
• Managing rental applications
• Assessing prospective tenants
• Preparing and administering tenancy documentation
• Collecting and administering rent
• Communicating with tenants and property owners
• Coordinating maintenance and repairs
• Conducting or documenting appropriate inspections
• Administering move-ins and move-outs
• Providing owner statements and reporting
• Maintaining accounting and business records
• Managing commercial properties and tenancies
• Protecting properties, individuals and business interests
• Responding to disputes, claims or legal proceedings
• Complying with applicable legal and regulatory requirements
• Maintaining and improving our website and services

We seek to limit collection to information that is reasonably required for the identified purpose.

Consent

Where consent is required by applicable law, DGEES Management will seek consent for the collection, use or disclosure of personal information.

The form of consent may depend on the circumstances and sensitivity of the information. Consent may be express or, where permitted by law, implied from the individual’s actions and the reasonable expectations surrounding the transaction or service.

An individual may withdraw consent to certain uses or disclosures of personal information, subject to legal, contractual and reasonable notice requirements. Withdrawal of consent may affect our ability to provide certain services where the information is necessary to perform those services.

Applicable law may also permit or require certain collection, use or disclosure without consent.

Rental Applications and Tenant Screening

DGEES Management may collect personal information from prospective tenants for the purpose of administering and evaluating rental applications.

Depending on the property and application process, this may involve verification of information supplied by the applicant and appropriate screening relating to rental history, references, employment, income, identity or other reasonable qualification criteria.

Where a third-party screening or reporting provider is used, information may be disclosed to or obtained from that provider as permitted by law and in accordance with the applicable consent or other lawful authority.

Rental applications are intended to be evaluated using legitimate tenancy criteria and in accordance with applicable privacy and human-rights requirements.

When We May Disclose Personal Information

DGEES Management does not sell personal information. We may disclose personal information where reasonably required for an identified business purpose, with consent where required, or where otherwise permitted or required by law.

Depending on the circumstances, information may be disclosed to:

• Property owners
• Authorized representatives
• Contractors and maintenance providers
• Professional advisers
• Accounting or financial service providers
• Technology and software providers
• Tenant screening or verification providers
• Insurance providers where applicable
• Government, regulatory, law-enforcement or judicial authorities where legally authorized or required
• Other parties where the individual has consented or applicable law otherwise permits disclosure

We seek to limit disclosures to information reasonably necessary for the relevant purpose.